Service and support
We are here for you even once the boxes are in place and the systems are running. Need pulling out of a tight spot? Short on technology or on people? We offer you the following services:
Remote monitoring
We monitor your infrastructure comprehensively, 24/7.
Proactive support
We track and evaluate key parameters so we can solve problems before they happen.
Managed security
You will not secure anything just by buying a box!
What matters to us is that you can always get the most out of the solution we delivered.
For the technology solutions we deliver and service, and for the ICT services we provide, our customers have comprehensive technical support. Technical support is available to registered and authorized users and is provided through the following communication channels.
Web based helpdesk: support.altepro.cz
Phone support: +420 840 11 22 33 (registered customers only)
E-mail support: support@altepro.cz